Emily Drumm – Product Designer

Education

KENT, OH

2015–2016
Master of Science in User Experience Design

OXFORD, OH

2008–2012
Bachelor of Fine Arts in Graphic Design
Dean’s list, Honors Program, graduated cum laude

‍2018–2025

Designed and prototyped key product features that improved usability and engagement for nonprofit staff and supporters, driving platform adoption
Established and scaled UX Research operations, integrating qualitative and quantitative insights to inform product strategy and strengthen customer retention
Championed a user-centered design approach, aligning business goals with user needs to create more effective fundraising tools and improve donor conversion

‍2016–2018

Designed user-centered interfaces that improved efficiency for nonprofit staff and enhanced the fundraising experience for supporters, driving engagement and donation conversions
Developed high-fidelity interactive prototypes, collaborating closely with Engineering to accelerate feature delivery and ensure smooth execution
Maintained design consistency and clarity by leveraging design system components and crafting intuitive UI copy
Leveraged components and crafted UI copy to create cohesive user experiences

‍2012–2016

Designed, developed, and implemented innovative interactive solutions for diverse clients, blending design and code
Managed multiple projects concurrently, ensuring timely completion and adherence to deadlines without compromising quality

2011–2012

Designed user interfaces for web and iOS applications, collaborating closely with the Engineering team to align visual design with feature functionality
Produced web and print marketing materials, ensuring brand consistency and engaging design aesthetics across multiple platforms